If you cannot find the answer to your question here you may find it in help topics, or you can contact us.

How much does Kurlo cost?
Does Kurlo contain any adware or spyware?
What is the Java Runtime Environment (JRE) and why do I need it?
Why do I not see the login screen at startup?
How do I upgrade from a previous version?
How do I transfer Kurlo from my old computer to my new computer?
Can I import contacts from my other contact manager into Kurlo?
How can I share contacts with someone else who has Kurlo?
What is the import bug workaround?

How much does Kurlo cost?   top
Nothing. Kurlo is 100% free for all users.

Does Kurlo contain any spyware or adware?   top
Absolutely NOT! We are totally against embedding spyware and/or adware in free programs. The below award, certified by www.softpedia.com, was given to Kurlo for being spyware, adware and virus free.

Also, Kurlo is listed on download sites such as Download.com and Tucows that thouroughly test programs before they are listed. If they contain spyware, adware or viruses they will not be listed.  We hate spyware and adware as much as you do.

What is the Java Runtime Environment (JRE) and why do I need it?   top
Kurlo is written in the Java programming language. The Java Runtime Environment (JRE) is necessary to run java programs. Once you have JRE installed you will be able to run not only Kurlo but any java program. Most computers come with JRE already installed. Click here to download the latest JRE release.

Kurlo requires JRE 1.4 or higher. Click here to check your JRE version.

Why don't I see the login screen at startup?   top
When there is only one user and the “Save Password” option is turned on for that user, Kurlo will bypass the login screen and automatically log you in.

How do I upgrade from a previous version?   top
Simply download the latest release and install it in the same directory as the previous version. All your data (users, contacts, etc.) will be retained and used by the new version.

How do I transfer Kurlo from my old computer to my new computer?   top

On your old computer:

1. Exit Kurlo if it is currently running.
2. Go to the directory you installed Kurlo, C:\Program Files\Kurlo by default
3. Go to the "classes" directory.
4. Copy the 4-6 files that start with "pack".

On your new computer:

1. Download and install the latest Kurlo release.
2. Go to the directory you installed Kurlo.
3. Go to the "classes" directory.
4. Paste the "pack" files (previously copied from you old computer) here. If you are asked if you want to replace the existing file select "YES to All".

Can I import contacts from my other contact manager into Kurlo?   top
Yes. It is easier than you might think to switch from your other contact manager to Kurlo. First, create an export file with your other contact manager. Then, import the export file you created with your other contact manager into Kurlo by selecting "Import..." from the "File" menu. You can find a tutorial on our tutorials page that shows you step by step how to import contacts into Kurlo.

How can I share contacts with someone else who has Kurlo?   top
The easiest way to share contacts with someone else is to create an export file. When you create an export file you can select the contacts and fields to export. After creating the export file, give it to the person you want to share it with and he/she can import the contacts from the export file you created into their copy of Kurlo. You can find a tutorial on our tutorials page that shows you step by step how to export contacts.

What is the import bug workaround?   top
Kurlo 1.3 has a bug that affects the import process when you import individual contacts from a file that was not created with Kurlo. The Kurlo home internet fields (Home Email 1, Home Email 2,  Home Website, ICQ #, Aim Name, Yahoo! Name and MSN Name) are not in the correct order resulting in import fields not being imported to the correct home internet fields.

The workaround is below. Remember, this is only for files created with other applications. If you are importing a file created with Kurlo, the import bug will not affect the import process.

This table illustrates how to map import fields so they are stored in the appropriate Kurlo home internet fields.
 

Where you want the import field stored	Where to map the import field
Home Email 1	ICQ #
Home Email 2	Aim Name
Home Website	Yahoo! Name
ICQ #	MSN Name
Aim Name	Home Email 1
Yahoo! Name	Home Email 2
MSN Name	Home Website

For example: If you want to store an import field in the Kurlo Home Email 1 field, map it to the ICQ # field

This bug will be fixed in the next release of Kurlo. Sorry for any inconvience.